1. Why am I getting an error message when I enter my personal information?
There may be a problem with your billing/shipping address or credit card information. Your billing address should match the address that your bank has on file. Please review your personal information carefully and look for any errors. If the problem persists, please email us at firstname.lastname@example.org.
2. I placed an order but I need to change something. What should I do?
We generally process orders within 2-4 hours. Once our warehouse has processed your order, we will be unable to make any changes. If you need to change or cancel your order, please contact us immediately.
3. Can I return or exchange items that were purchased on sale?
All sale items are final. Click here for the PH Return & Exchange Policy.
4. How long does it take to process my return?
If you are not happy with your purchase for any reason, you may return it within 10 days for a refund. Returns are generally processed within 7 business days of receipt. All returned sunglasses must be in complete original packaging, unworn and in the same condition as received. Items returned with physical damage will not be processed and will be returned at the customer’s expense. Shipping costs for all returns are the responsibility of the buyer. Original shipping fees are nonrefundable. No exchanges.
5. When will my order ship?
Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of the merchandise. Orders are not shipped on the weekends or holidays.
6. Why didn’t I receive an order confirmation?
Once your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
7. Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise that these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
8. I Have A Store Credit or PH Gift Card. How Do I Use It?
First, sign into your PH account. Upon checkout, click on coupons and your store credit or gift card will appear. Click the credit you would like to use. The credit will automatically be deducted from your order total. If you do not use the entire credit, the remainder will go back into your PH account to be used on future purchases. All store credits and gift cards are valid for one year from the date issued.